Real Estate & ConstructionAI Receptionist
Real Estate Agency helps to transform customer engagement with an AI-powered receptionist that manages calls, books appointments, and streamlines real estate operations.
Tech Stack
ElevenLabs, n8n, GoHighLevel, Google Sheets, Slack, Apex27, JavaScript
Project Type
Company Project
Service Type
AI Receptionist, CRM Automation, Workflow Integration
Industry
Real Estate, Property Management
About Client & Project
A Real estate company is a UK-based estate agency, part of the Real Estate Agency group. They specialize in residential lettings, property sales, and management services. Their focus is on delivering responsive service and building strong client relationships.
Challenges For Client
The Key Features We Integrated
Smart Call Handling
The AI receptionist greets customers, detects intent, and answers property-related queries.
Appointment Booking
Checks calendars and books appointments directly in GoHighLevel CRM.
Emergency Escalation
Urgent or repeated requests are escalated immediately for fast resolution.
Seamless Data Sharing
Logs every call into Slack, Google Sheets, and CRM for real-time tracking.
Product Development Cycle
Development Methodology
We followed a straightforward Waterfall approach with clearly defined phases-requirement gathering, design, development, testing, and deployment.
Agile Approach
We used agile sprints to quickly adapt features like emergency detection, CRM sync, and multilingual support.
Parallel UAT
User acceptance testing was conducted alongside development to refine voice flows and customer interactions.
Rapid Prototyping
Voice scenarios were rapidly tested with ElevenLabs AI to ensure natural conversations and smooth escalation triggers.
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