Real Estate & ConstructionAI Chat agent for Multi Platform
EquipKW has been at the forefront of delivering smart solutions and high-quality equipment to support construction, logistics, and events across Kuwait.
Tech Stack
N8N, Python, JS, MongoDB, Azure
Project Type
Company Project
Service Type
Workflow automation agent
Industry
Real Estate
About Client & Project
Founded in 2018, EquipKW has been at the forefront of delivering smart solutions and high-quality equipment to support construction, logistics, and events across Kuwait. They specialize in modular container units, site equipment, and custom-built structures designed to serve a wide range of industries. Their vision for the project is to revolutionize customer experience, enabling customers to have end-to-end queries solved with minimal human interference across all 3 platforms (WhatsApp, Instagram, Website). Their mission is to enhance customer experience through cutting-edge RAG technology, seamless platform integration, and centralized conversation logging for the sales team.
Challenges For Client
The Key Features We Integrated
Core QA Engine
Accurate and contextually aware responses while keeping customer requirements at the center of every interaction.
RAG Integration
Company data is ingested into a centralized vector store, enabling the LLM to provide highly accurate answers about services, completed projects, and business information.
Postgres Chat Memory
Cloud-based conversation storage that maintains chat history and context for every user interaction.
Microsoft Platform Integration
Uses Microsoft Sheets for conversation logging and Microsoft Outlook to notify sales teams about new customer inquiries across WhatsApp, Instagram, and website channels.
Product Development Cycle
Requirement Gathering
Collaborated with the client to capture their vision and understand the challenge of serving service information consistently across all platforms.
Analysis
Converted requirements into clear workflows, ensuring a balance of simplicity, security, and future scalability.
Development
Adopted agile sprints to build core features with precision, focusing on performance, accessibility, and seamless user experience.
Testing
Applied rigorous testing at every level to guarantee functionality, reliability, and trust in workflow delivery.
Deployment
Successfully deployed a secure and scalable self-hosted N8N workflow solution supporting WhatsApp, Instagram, and website platforms.
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